How B&B Cleaning Services collects, handles, and protects your personal information when you request a quote, book a clean, or contact our team.
This Privacy Policy applies to B&B Cleaning Services, a specialist domestic and commercial cleaning service based in Birmingham, West Midlands. B&B Cleaning Services is a subsidiary of B&B Group Ltd, UK.
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018), B&B Cleaning Services acts as the Data Controller responsible for the processing of personal data collected through this website (bnbgroup.co.uk) and through direct customer communications.
Business Name: B&B Cleaning Services (subsidiary of B&B Group Ltd, UK)
Company Registration: [Company Registration Number Pending Confirmation]
Registered Office: [Registered Office Address to be confirmed by Client], Birmingham, West Midlands, UK
Contact Email: info@bnbgroup.co.uk
Contact Telephone: +44 7700 183119
Note: In accordance with UK data protection legislation, B&B Cleaning Services is not required to appoint a formal Data Protection Officer (DPO). All privacy, data protection, and subject access requests are handled directly by management at the contact details above.
We only collect personal information that you voluntarily submit to us or that is strictly necessary to provide cleaning quotes, perform bookings, or respond to enquiries:
When you book a cleaning service, we collect your full name, email address, telephone number, street address, and postcode. We also record service details: requested service type, property size (bedrooms and bathrooms), preferred date, arrival window, requested add-ons (such as carpet or oven cleaning), access instructions (key safe, concierge, or door codes), and any special cleaning notes.
When you request an estimate, we collect your name, email address, phone number, property postcode, service category, property size, preferred date, and optional notes to assess your property requirements and generate an accurate quotation.
When you submit feedback or a testimonial, we collect the author name provided, service received, geographic area (e.g. Birmingham), numeric star rating, and written review comments. Testimonials are subject to verification before being displayed.
When you telephone us, email us, or send a message, we collect your contact details and message contents to answer your questions and assist with your service requirements.
Under the UK GDPR, we must have a lawful basis for processing personal data. We process your data under the following legal bases:
We never sell, rent, or trade your personal data to any third party for marketing or advertising purposes. We only share information with trusted operational service providers who act as data processors on our behalf:
We only retain personal data for as long as necessary to fulfill the purposes for which it was collected, or to satisfy legal, accounting, and reporting requirements:
We have put in place appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, altered, disclosed, or accessed in an unauthorized way:
As a UK resident, you have statutory rights concerning your personal information:
Right to Lodge a Complaint
You have the right to lodge a complaint at any time with the UK supervisory authority for data protection:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113 · Website: ico.org.uk
If you have questions about this Privacy Policy, wish to exercise any of your legal rights, or have concerns regarding how your data is handled, please contact our team:
A subsidiary of B&B Group Ltd, UK · Birmingham, West Midlands
Email: info@bnbgroup.co.uk · Phone: +44 7700 183119
