Clear, transparent contractual terms governing the professional cleaning services provided by B&B Cleaning Services across Birmingham and the West Midlands.
These Terms and Conditions apply to all domestic, commercial, and specialist cleaning services commissioned through this website (bnbgroup.co.uk), by telephone, or in writing from B&B Cleaning Services.
B&B Cleaning Services is a trading business and subsidiary of B&B Group Ltd, UK, operating throughout Birmingham and the West Midlands.
Trading Name: B&B Cleaning Services
Parent Company: B&B Group Ltd, UK
Company Registration: [Company Registration Number Pending Confirmation]
Registered Address: [Registered Office Address to be confirmed by Client], Birmingham, West Midlands, UK
Contact Email: info@bnbgroup.co.uk
Contact Telephone: +44 7700 183119
By booking a service or using this website, you agree to be bound by these Terms and Conditions. If you are booking on behalf of a business, company, or landlord, you warrant that you have authority to bind that entity.
This website is made available for prospective and current customers to review cleaning services, request estimates, make service bookings, and contact our team.
Quotations provided via our online quote tool (/get-a-quote), telephone, or email are generated based upon the specific property details provided by you (including property type, bedroom and bathroom count, condition, and requested add-ons).
Submitting a booking form on our website (/book-online) constitutes a booking request. A legally binding contract is established only when B&B Cleaning Services issues a written Booking Confirmation with an allocated Booking Reference via email or text message.
Arrival Windows: We operate flexible arrival windows (e.g., Morning, Midday, or Afternoon) to accommodate Birmingham traffic and property variables. We will make reasonable efforts to arrive within your selected window and keep you updated in case of unexpected delays.
Service Rates: Our prices are set according to property size and service specifications as displayed on our Prices page or in individual written quotations.
VAT: [VAT Registration Details Pending Client Confirmation].
Accepted Payment Methods: [Payment Methods to be Confirmed by Client - e.g. Card, Bank Transfer, or Online Invoicing].
Payment Schedule: [Payment Schedule to be Confirmed by Client - e.g. Payment due on completion of clean or prior to appointment date].
Access to the Premises: You are responsible for ensuring our cleaning team is granted safe, unobstructed access to the property at the agreed arrival time. This may be through personal presence, key handover, concierge, or a key safe box.
Utilities Requirement: The Customer must ensure that hot and cold running water and working electricity are fully connected and active at the property throughout the service appointment. If utilities are disconnected or unavailable, our cleaners may be unable to complete the service to our required standard.
Lockouts / Unsuccessful Access: If our cleaning team attends the property within the agreed window and cannot gain access after reasonable attempts to contact you: [Lockout / Call-Out Fee to be Confirmed by Client].
We understand that moving dates and work schedules may shift. To cancel or reschedule an appointment, you must notify us in writing (email) or by telephone:
Standard Notice: [Notice Period: e.g. 24 or 48 hours notice prior to scheduled service, pending client confirmation].
Short-Notice Cancellation Fee: [Cancellation Fee Policy to be confirmed by Client].
Rescheduling: Appointments rescheduled within the permitted notice period incur no penalty, subject to operational availability.
For staff health and safety and equipment protection, the following items are excluded from our standard cleaning services unless specifically negotiated in writing:
We work to rigorous room-by-room cleaning checklists designed to meet landlord, tenant, and property management standards.
Satisfaction & Re-Clean Guarantee
If any element of the agreed cleaning checklist was missed or not finished to our standard, you must notify us within [Notice Period: 48 hours as featured on website / pending client confirmation] of service completion, providing photographic evidence and details of the affected areas.
Upon verification, B&B Cleaning Services will dispatch a cleaning team to re-inspect and re-clean the disputed areas free of charge at the earliest reasonable opportunity. A re-clean cannot be provided for issues caused by subsequent trade work, re-occupation, or new soiling after our departure.
Our cleaners are trained and conscientious. In the rare event that an item is accidentally damaged or broken by our staff:
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter where exclusion would be unlawful under the Consumer Rights Act 2015.
Subject to the above, the total aggregate liability of B&B Cleaning Services for any direct loss or damage arising under or in connection with a cleaning contract is strictly limited to [Liability Cap: e.g. the total value of fees paid for the service in question, or insurance limit, pending confirmation]. We shall not be liable for indirect, consequential, or economic loss (including loss of tenancy rent or temporary accommodation fees).
These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales. Both parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.
B&B Cleaning Services · Birmingham, West Midlands, UK
Email: info@bnbgroup.co.uk · Phone: +44 7700 183119
